How to use these diagrams
Each page covers one operational area. You will find the flowchart, plain-English notes explaining what each step means in practice, and a checklist broken down by category — including export, customs, legal, and FEMA compliance points. Select a diagram below.Diagram 1
Merchandising — India to USA
How pieces are selected in India, exported, displayed in the US, and what happens to unsold stock on its way back.
Open →
Diagram 2
Order Management — End to End
From a client saying yes at the exhibition all the way to the piece arriving at her door — ready pieces and custom commissions.
Open →
Diagram 3
CRM — Building the Relationship
How the CRM team builds relationships that last years, not transactions that last minutes.
Open →
Diagram 4
Design Catalogue — Concept to Client
How a design travels from a studio sketch in India to a client's hands in the US via catalogue, photography, and CRM.
Open →
Diagram 5
Department Swimlane — Who Does What
Who does what and where the handoffs happen — across all six departments in both countries.
Open →
Diagram 6
VIP Client Lifecycle
The full arc of a VIP client relationship in the Telugu diaspora market — from first meeting to the next generation.
Open →
Diagram 7
Exhibition Operations
Everything that needs to happen before, during, and after a private jewellery exhibition in a US city.
Open →
Diagram 8
US Expansion Operating Model
The full operating model: India design and production, the export bridge, US exhibitions, and the path to a permanent boutique.
Open →